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Contact and Shipping Information

CONTINENTAL USA SHIPPING METHODS

WE SHIP CONTINENTAL USA ORDERS EITHER BY FEDEX OR US POSTAL. YOU HAVE THE OPTION FOR FEDEX 1-DAY or 2-DAY SERVICE. FEDEX DEFINES 'DAY-1' AS THE DAY FOLLOWING THE PICKUP DATE. WE SHIP ALL EXPEDTIED ORDERS THE SAME DAY OF ORDERING, IF YOUR ORDER IS PLACED BEFORE 3 PM MOUNTAIN TIME. FEDEX DOES NOT COUNT SATURDAY OR SUNDAY AS A SHIPPING DAY, SO PLEASE FACTOR THIS INTO YOUR SHIPPING DATE ARRIVAL.

INTERNATIONAL SHIPPING METHOD

WE SHIP INTERNATIONAL ORDERS BY EITHER USPS FIRST CLASS, USPS PRIORITY, or FEDEX ECONOMY (3-5 DAYS). USPS PRIORITY IS A 6-10 BUSINESS DAY SERVICE. EXPRESS IS A 4 TO 8 BUSINESS DAY SERVICE. WE USE EXPRESS, IF THE SHIPPING AMOUNT YOU PAID COVERS IT, OTHERWISE WE USE PRIORITY. PLEASE NOTE: VERY LARGE ORDERS, REQUIRING MULTIPLE BOXES AND / OR OVERSIZED BOXES, WILL REQUIRE ADDITIONAL SHIPPING FEES. WE CAN ONLY COMPUTE SUCH TOTALS AT TIME OF SHIPMENT. WE WILL CONTACT YOU, IF THE TOTAL IS MORE THAN YOU PAID IN THE SHOPPING CART. WE CAN ALSO SHIP VIA FEDEX FOR INTERNATIONAL EXPEDITED DELIVERY.

INTERNATIONAL TAXES, CUSTOMS FEES OR DUTIES

THE SPACE STORE IS NOT RESPONSIBLE FOR ANY TAXES, CUSTOMS FEES OR DUTIES THAT MAY BE INCURRED TO RECEIVE YOUR PACKAGE. IT IS THE CUSTOMERS RESPONSIBILITY. TO FIND OUT IF YOU WOULD BE SUBJECT TO ANY SUCH FEES, PLEASE CONTACT YOUR LOCAL POSTAL AUTHORITIES.

SHIPPING RATES:

SHIPPING RATES ARE COMPUTED FOR US POSTAL AND FEDEX BY THE WEIGHT OF YOUR PACKAGE. IF YOUR PACKAGE IS DELIVERED IN THE USA AND UNDER 1 LB, FIRST CLASS WILL SHOW AS AN OPTION. IF OVER 1 LB, US PRIORITY OR FEDEX WILL BE YOUR OPTIONS. IF THE DELIVERY IS INTERNATIONAL AND UNDER 4 LBS, US POSTAL FIRST CLASS WILL BE AN OPTION. IF YOUR PACKAGE IS OVER 4 LBS, US POSTAL PRIORITY AND FEDEX ECONOMY ARE THE OPTIONS.

The Space Store is the universal leader in quality NASA and space theme products. Anything you need, give us a call or email us at manager@thespacestore.com.  We are happy to make arrangements for large quantity orders, help with ideas for events, answer homework questions and more.  We take orders online. If you need help with your order, please call us and we can place it for you! 

(877) 698-0704

(303) 770-0704

(303) 770-0696 Fax

New Customer Service Hours:

  • Monday-Friday: 9:00 AM to 4:00 PM Mountain Time.


Mailing and physical address:
The Space Store
14 Inverness Drive East
Suite E116
Englewood, CO 80112

manager@thespacestore.com

Security & Payment
All transactions are secure from unauthorized Internet access. We accept American Express, MasterCard, Visa, Discover and PAYPAL. Orders shipped to Colorado are subject to our state sales tax.

International Duties and Taxes
The customer is responsible for paying any taxes or duty due on receipt.

RETURNS:
Custom and Large Orders cannot be cancelled and are non-refundable. Some models and replicas (where noted) are also non-refundable and may not be returned. Costumes and Suits may be exchanged for another size.

All Other Items: You may return an item in its original condition, including all packaging, for a refund within 30 days of receiving - unless otherwise noted on the item page. If an item is faulty or damaged, please call us first, before shipping it back to us. We will not pay for shipping costs you incur, for returning a faulty or damaged item. We will do so, if we wish to recall the item. Shipping & handling charges are refunded only if the return is due to our error. Include a copy of your invoice stating your name, address, order number and the reason for your return. If using a credit card, the refund will be credited to your account. If paying by money order or check, a refund check will be mailed to you in 2-4 weeks. We suggest you use UPS or Insured US Mail for the return. If there is any question, contact us. Please note: Special orders and large quantity orders cannot be cancelled and will not be refunded. There will be a charge 10% restocking fee for all returns

If you have more than one coupon code only one coupon code will be accepted.

Educator & Non-profit Discounts
Educators and non-profit groups may use coupon code teacher during check out for a discount. Also, be sure to join AIAA - it's free for teachers and they also provide some very nice grants! Click here for more information.



The Space Store is an online store offering fine quality space products from our on-line discount store. Shop our store to buy NASA gifts, SpaceX Products, Space Shuttle collectibles, International Space Station and Apollo space program products. Buy astronaut autographs, space and NASA memorabilia and collectibles, space toys, rockets, astronaut dolls, space LEGO toys, and astronaut costumes. We sell NASA flight suits, space shuttle flight jackets, NASA mission patches and mission insignia pins. Shop us for Fisher space pens, meteorite jewelry and astronomy toys.

Contact and Shipping Information