Contact and Shipping Information
WE SHIP CONTINENTAL USA ORDERS EITHER BY UPS OR US POSTAL PRIORITY.YOU HAVE THE OPTION FOR UPS 1-DAY, 2-DAY or 3-DAY SERVICE. UPS DEFINES 'DAY-1' AS THE DAY FOLLOWING THE PICKUP DATE. WE SHIP ALL EXPEDTIED ORDERS THE SAME DAY OF ORDERING, IF YOUR ORDER IS PLACED BEFORE 3 PM MOUNTAIN TIME. UPS DOES NOT COUNT SATURDAY OR SUNDAY AS A SHIPPING DAY, SO PLEASE FACTOR THIS INTO YOUR SHIPPING DATE ARRIVAL.
FOR SHIPPING RATES, SCROLL BELOW.
INTERNATIONAL SHIPPING METHOD
WE SHIP INTERNATIONAL ORDERS BY EITHER USPS PRIORITY, or USPS EXPRESS. USPS PRIORITY IS A 6-10 BUSINESS DAY SERVICE. EXPRESS IS A 4 TO 8 BUSINESS DAY SERVICE. WE USE EXPRESS, IF THE SHIPPING AMOUNT YOU PAID COVERS IT, OTHERWISE WE USE PRIORITY. PLEASE NOTE: VERY LARGE ORDERS, REQUIRING MULTIPLE BOXES AND / OR OVERSIZED BOXES, WILL REQUIRE ADDITIONAL SHIPPING FEES. WE CAN ONLY COMPUTE SUCH TOTALS AT TIME OF SHIPMENT. WE WILL CONTACT YOU, IF THE TOTAL IS MORE THAN YOU PAID IN THE SHOPPING CART. WE CAN ALSO SHIP VIA FEDEX FOR INTERNATIONAL EXPEDITED DELIVERY.
INTERNATIONAL TAXES, CUSTOMS FEES OR DUTIES
THE SPACE STORE IS NOT RESPONSIBLE FOR ANY TAXES, CUSTOMS FEES OR DUTIES THAT MAY BE INCURRED TO RECEIVE YOUR PACKAGE. IT IS THE CUSTOMERS RESPONSIBILITY. TO FIND OUT IF YOU WOULD BE SUBJECT TO ANY SUCH FEES, PLEASE CONTACT YOUR LOCAL POSTAL AUTHORITIES.
FOR US POSTAL PRIORITY AND UPS SHIPPING RATES, SEE BELOW.
The Space Store is the universal leader in
quality NASA and space theme products. Anything you need, give us a call or
email us at manager@thespacestore.com. We are happy to make arrangements for large quantity orders, help
with ideas for events, answer homework questions and more. We take orders
online. If you need help with your order, please call us and we can place it for you!
(877) 698-0704
(303) 770-0704
(303) 770-0696 Fax
New Customer Service Hours:
- Monday-Friday: 9:00 AM to 4:00 PM Mountain Time.
Mailing and physical address:
The Space Store
14 Inverness Drive East
Suite D112
Englewood, CO 80112
manager@thespacestore.com
Security
& Payment US SHIPPING 3-5 Business Days Rush Shipping Fees FLAT FEE Only count business days,
Monday through Friday DO NOT COUNT SATURDAY OR
International Duties and Taxes
All transactions are secure from unauthorized Internet
access. We accept American Express, MasterCard, Visa,
Discover and PAYPAL. Orders shipped to Colorado are subject to
our state sales tax.
US Shipping Charges
Total Items Purchased
0.00 to 19.99
4.95
20.00 to 39.99
5.95
40.00 to 74.99
6.95
60.00 to 99.99
8.95
100 and up
9.95
Total Items Purchased
Rush Delivery - Continental USA Only
Days
3-Day
$15
3-Day $100+
$25
2-Day
$25
2-Day $100+
$35
1-Day
$55
1-Day $80+
$70
SUNDAY FOR RUSH DELIVERIES
International Orders
Total Items Purchased
Shipping Charges
0.00 to 19.99
24.95
20.00 to 39.99
29.95
40.00 to 69.99
34.95
70.00 to 99.99
44.95
100.00 to 149.99
59.95
150.00 to 249.99
69.95
250.00 to 399.99
84.95
400.00 to 1199.95
99.95
1200.00 and up
299.95
Canada Standard Shipping Rates
Total Items Purchased
Shipping Charges
0.00 to 24.99
14.95
25.00 to 49.99
19.95
50.00 to 99.99
29.95
100.00 to 199.99
39.95
200.00 to 1199.99
49.95
1200.00 and up
149.95
The customer is responsible for paying any taxes or duty due on receipt.
RETURNS:
Custom and Large Orders cannot be cancelled and are non-refundable. Some models and replicas (where noted) are also non-refundable and may not be returned. Costumes and Suits may be exchanged for another size.
All Other Items: You may return an item in its original condition, including all packaging, for a refund within
30 days of receiving - unless otherwise noted on the item page. If an item is faulty or damaged, please call us first, before shipping it back to us. We will not pay for shipping costs you incur, for returning a faulty or damaged item. We will do so, if we wish to recall the item. Shipping & handling charges are refunded only if the return is due to our error. Include a copy of your invoice stating your name, address, order number and the reason for your return. If using a credit card, the refund will be credited to your account. If paying by money order or check, a refund check will be mailed to you in
2-4 weeks. We suggest you use UPS or Insured US Mail for the return. If there is any question,
contact us. Please note: Special orders
and large quantity orders cannot be
cancelled and will not be refunded. There will be a charge 10% restocking fee for all returns
If you have more than one coupon code only one coupon code will be accepted.
Educator & Non-profit Discounts
Educators and non-profit groups may use coupon code teacher during check out
for a discount. Also, be sure to join AIAA
- it's free for teachers and they also provide some very nice grants! Click
here for more information.
